We are building a company that has the potential to take on thousands of customers. We want to set up profiles for these customers using a number of 3rd party Atlassian apps.
Atlassian's products have worked well for us so far, however we have run into some functionality issues that seem to stem from the fact that Atlassian was designed to be a communication tool within organisations and enterprises, rather than a tool to allow organisations to manage and communicate with customers.
We are building a company that has the potential to take on thousands of customers. We want to set up profiles for these customers using a number of 3rd party Atlassian apps.
Atlassian's products have worked well for us so far, however, we have run into some functionality issues that seem to stem from the fact that Atlassian was designed to be a communication tool within organisations and enterprises, rather than a tool to allow organisations to manage and communicate with customers.
Specifically, we're facing challenges in efficiently managing customer profiles and interactions, integrating external customer communication tools, and scaling our operations as the number of customers grows. We're also concerned about the potential limitations of Atlassian products in handling the complexities of customer relationship management (CRM) and automated workflows for a large customer base.
Has anyone successfully used Atlassian products for this type of application? If so, what additional tools or integrations did you find necessary to overcome these challenges? Any insights on best practices or potential pitfalls would be greatly appreciated.
