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Change default assignee for new created issues

Silvia Saric

Hello everyone,

Our Project seems to auto-assign all new created issues to a previous co-worker and then another automation auto-assigns it to me. It would like it to assign to me right away because it looks confusing the way it is now - even though it works per se. All new created issues should be assigned to me first/by default and moved to the Backlog.

Any ideas where to look? I have searched for it everywhere but without success.

Automation shows this notification for each new ticket:

Accepted answers

Silvia Saric

Issue solved!

My colleague did this: "I created a copy of the workflow, removed statuses that are no longer in use and changed a post-script that automatically assigned all new tickets to Manuel".

All comments

Nikola Perisic

Hello @Silvia Saric

In your project settings, what has been set to be the default assignee? Since this is being triggered by the automation rule,can you send a screenshot of this rule? Blur out all of the sensitive information,since these answers could be found by the search engines.

Silvia Saric

Hello @Nikola Perisic

Thanks for your quick reply.

Project default assignee:

Automation rule:

Nikola Perisic

This is probably because the previous user was the default assignee.

Silvia Saric

So, there's no turning back, what was will always be?

Silvia Saric

Writing back to confirm that new tickets are still reported as in my initial question. So the most correct answer from the above seems to be: "This is probably because the previous user was the default assignee."

Nikola Perisic

Have you made additional changes and made yourself the default assignee from project settings?

Silvia Saric

From my screenshot here it seems to be correct: https://community.atlassian.com/t5/Jira-questions/Re-Re-Change-default-assignee-for-new-created-issues/qaq-p/2796713/comment-id/1047021#M1047021

Nikola Perisic

Disable the automation rule and test it again.

Silvia Saric

Issue solved!

My colleague did this: "I created a copy of the workflow, removed statuses that are no longer in use and changed a post-script that automatically assigned all new tickets to Manuel".

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