How can I delete issues/tickets in a company-managed project & restart the Key numbering at XYZ-1?
Hello @Steve Hooczko
What problem are you trying to solve by restarting the issue keys numbering with 1 for the project?
How many issues do you need to delete?
Do you currently have permission to delete issues in that project?
250 tickets to delete.
I'm one of the admins on the project.
This project was being used as a prototype to get things right for when the project goes LIVE. Everything is now configured, but we need to remove all the tickets before the LIVE date.
I tried coping/cloning the project, but the copy/clone screens, etc., didn't look like the one's from the original (not all fields displayed). The fields were there, but it looked like more configuring had to be done to get it look like the OG.
What type of project is it? Get that information from the Type column on the View All Projects page under the Projects menu.
If it is a Company Managed project, a new project can be created that shares the configuration schemes of the existing project. That will not include any customizations to the issue Layout, but you can copy the Layouts to the new project
It also would not include any Components or Versions you had defined. Those would have to be recreated. And it would not include copying or the customizations to the associated boards.
If it is a Team Managed project, sharing the project configuration with a new project is not possible.
You did not actually answer the question about having permission to delete issues in the project. Being an administrator for the project does not necessarily confer that permission.
You also did not answer the question about why the issue key numbering needs to be reset to 1. Why can't you continue the numbering of me issues from where the project is currently?
You can't delete issues, you can only be abandoned
@shiva kumar Gosul
Jira does support deletion of issues.
A user must have the permission to delete the issues. That is a project level permission.
In a given Jira instance that permission may not be available and the administrators may elect to have users instead set such issues to a specific status, like Abandoned.
So, deletion of issues may not be available to you in your environment, but it is definitely supported by Jira.
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