How best to manage internal issues (that sit in multiple projects)

Question

Hi there

We have a number of projects that contain internal issues - HR ones for holiday, sales ones for business development etc

In order to stop people logging billable time to the issues, they have to be added (one by one) into the internal issues in Tempo. Has anyone found a way to do this at project level or by some means of automation as we have to ask people to amend loads of timelogs at month end that have been put on internal issues as billable time

Thanks

Lucy

Marc -Devoteam- · Answer

Hi @Lucy Jennings

You can contact Tempo support or check/raise a tempo idea on their idea portal

https://ideas.tempo.io/

Lucy Jennings · Answer

Thanks for the reply Marc, is it not practical for us to use one internal project for all of the internal issues we have. It is also very time consuming to have to add each issue to be an internal issue in Tempo so get the billable hours box to not be visible.

I have seen this subject discussed on this forum a number of times before and had hoped something would now exist to accommodate it - is there anything on the feature request list to add this in the future at all as it does seem to be something that people are asking for?

Here is one such example

https://community.atlassian.com/t5/Jira-questions/How-to-set-a-whole-project-to-non-billable/qaq-p/744943

Thanks

Lucy

Marc -Devoteam- · Answer

Hi @Lucy Jennings

Your requirement is not feasible, as the issues live in different projects and these projects are used by the representative teams.

A solution is to have a separate project where the non-billable issues reside.

Then, as I remember correctly, you are able to exclude this project for booking billable time.