Persistent Pop-Up Preventing Access to Jira Free Plan

Question

Jira Support Team,

I hope this message finds you well.

I am reaching out for assistance with an issue I am experiencing on my Jira account. My Jira Premium trial has ended, and I have been notified that my account will be downgraded to the Free plan in 4 days. However, I am encountering a persistent pop-up window that prompts me to add payment details to stay on Premium. This pop-up is not closing, which is preventing me from accessing my account and transitioning to the Free plan.

Here are the details of the issue:

* Account Email: dalvichawan.apesha@gmail.com
* Issue Description: Persistent pop-up window for adding payment details, blocking access to the Free plan.

I would appreciate your prompt assistance in resolving this matter so that I can access my account without further disruption. If any additional information is required, please let me know.

Thank you for your support.

Best regards,

Apeksha

Nikola Perisic · Answer

As a last resort, please raise a support ticket for Atlassian here

apeksha chawan · Answer

Tried in Microsoft edge and even incognito mode, but issue is not resolved.

Nikola Perisic · Answer

That is indeed strange, because I had this screen shown to me and I was able to click on the X sign which was on the top right corner. This also happens if you are using a different browser?