Automation in fields

Barry Neilson

Hi All,

I am working with Automation - Jira Cloud - Team managed

Script 1 worked once or twice.  Then I created a second script to run.

 

Script 1

When: Issue is updated

Then: Edit Plan Days field (Number field)

Script: {{issue.Start Date.diff(issue.Plan End Date).days}}

result: Audit log says aborted.

 

Script 2

When: Issue is updated

Then: Edit Complete Days field (number field)

Script: {{#=}} {{issue.Plan Days}} * {{issue.% Complete}} * 100 {{/}}

Result:  Completed Days does not populate.  Rules Tab shows black circle with i.

What am I doing wrong?

 

Trudy P Claspill

Hello @Barry Neilson 

A black circle with an "i" next to the rule name usually means you have put something into the Rule Details Description field, and if you hover over the "i" it will show you that information.

Can you provide screen images of the rules and the Audit Log information? Sometimes there are typos in the actual rule that don't get carried into the community post when you retype it.

 

I suspect that part of the problem is that you are trying to run two rules simultaneously against the same issue triggered by the same event, and one rule depends on the value of a field that is being change by the other rule.

Is there a reason that you are choosing not to combine the Edits into a single rule?

 

One execellent debugging technique for Automation Rules is the Log action.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

This action prints information into the rule execution log. I use this action to print the original values of each field I want to change, and to print any calculations I'm doing or smart value references I use to set the value of fields. That can help tell you if the fields and smart values contain the values you expect.

You also must be precise with spacing and capitalization for field identification in smart values. The wrong spacing or capitalization can result in you referencing a different field than you intended. The Automation Rule will not necessarily tell you that it can't find the field you referenced. Instead is will just evaluate the value to be Null.