User Management shows "You need permission"

Question

Hi,

I have been asked to install Xray on my company's cloud instance. So, my manager assigned me the admin access, however, when I click on User Management, I receive an error that "You need permission".

But, it seems I still have the rights to install Xray. Am also worried if any issues arises during Xray configuration due to not correct admin permissions assigned to me. Can someone pls guide me do I have the admin role assigned correctly?

Trudy P Claspill · Answer

Hello @neha jagwani

Exactly how did your manager assign you admin access? And exactly what admin access did they grant you?

There are different types of admin roles that have different abilities. The types of admin roles available in your environment may depend on whether you have the new or original Billing experience, and whether you have Centralized or the Original User Management.

https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/

Ollie Guan · Answer

Hi @neha jagwani ,

You must be an organization admin to change or update these user access settings.

https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/