Required ResolvedBy Name and Resolution Comments in JIRA customer notification

Question

Dear Community Members,

I want to fetch “ResolvedBy” and “Resolution Comments” in JIRA automated email that will be sent to customers when their reported issues are resolved.

I am using DataCenter version and have already configured “ResolvedBy” field through automation but now I want this field to be configured in customer notifications.

Igor Medeiros - Modus Create · Answer

Hi @Muhammad Ali Khan

Not sure if you were able to find a solution for your case yet, however, I'd like to invite you to check out our app:

Notification Assistant for Jira

It allows you to build fully customizable templates, create your own notification rules, and have Ad hoc emails sent from Jira.

Feel free to reach out!

Ciara - _Eficode_ · Answer

Hi Muhammad,

Welcome to the Atlassian Community.

Your tags say cloud but you mention DataCenter but I believe the same 'rules' apply and only the following options are available to be added to customer notifications:

https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html#Managingserviceprojectnotifications-variables

-Ciara