Subscription plan

Question

Hello everyone,

I have a question regarding Confluence. I’m having trouble reactivating my subscription. I switched to a standard subscription because I exceeded the 10-user limit, but now I can’t figure out how to reactivate my account. When I manage my billing, it shows all the applications, but none related to Confluence. Has anyone else encountered this problem? Thank you!

John Funk · Answer

Hi Pierre - Welcome to the Atlassian  Community!

It if it is not showing up under your products, you will need to open a support ticket with Atlassian.

https://support.atlassian.com/contact/#/

Good luck!

Kristian Klima_gtcuat · Answer

HI @Pierre and welcome to the Community.

I have a private Atlassian org setup with JSM that I only have for testing purposes. Once in a while a receive a message that I'm not using which will lead to deactivation (or smth to that effect).

I wonder if that could be the cause. (Presumably, payments are not the issue).

I'd contact Atlassian support, to which you're now entitled, and try to solve the issue with them.