Automation: E-mail with list/table of requests assigned to repoter

Question

Hello community,

i need a very simple thing. Create an automation that starts every day at 8 in the morning and sends an email with a list/table of requests that the reporter is assigned to.
So every reporter will receive an email containing only request which are assigned to him.

So far I have created this but I get an error about unable to retrieve "assignee" value.

Thanks for help

Valerie Knapp_dpp5c6 · Accepted Answer

Hi @Martin Janeček, welcome to the Atlassian Community and thanks for your question.

Jira also has another functionality that should meet this requirement called a subscription.

Please take a look at this article https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4 and share your feedback about whether you think this would work for you.

Cheers

Marc -Devoteam- · Accepted Answer

Hi @Martin Janeček

There is a non-automation solution to this: filter subscriptions.

For that, you create a shared filter, and anyone can subscribe to get an email on their desired frequency.

Please look here to learn about that method: https://support.atlassian.com/jira-software-cloud/docs/manage-filters/

Bill Sheboy · Accepted Answer

Hi @Martin Janeček -- Welcome to the Atlassian Community!

As others have described, you could use saved filter subscriptions to do this...if you can get your users to subscribe to the filter :^)

If you still want to use an automation rule...

Your rule is gathering the issues, but not accessing them correctly in the lookup result to send one email per assignee.  Here is a knowledge base article which describes the rule to do this:

https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html

Kind regards,
Bill