Im an Org Admin user but is not able to manually update the user email or password for my users

Question

Im an Org Admin user, how do i update a user email or password for another user? I dont want the suggest or prompt feature. I want to reflect the changes automatically after saving.

Why is there no option in the UI to manually update the user email or password for a user? Im an org admin user so im expecting full control for all my users.

This is very inconvenient specially if the user forgot his password or lost access to his email. Creating a new user doesnt fix this, since the history for that old user will not be carried over to the new user.

Rebekka Heilmann (viadee) · Accepted Answer

Hi @Charles  and welcome to the Community,

do you have Atlassian Guard for User Provisioning or are all your users local to Cloud?
Or in other words: are the User Accounts "Managed" (you can check that under admin.atlassian.net in the Directory tab)?

You only have managed Accounts if you claimed the Domain. Only Managed, non-synched Accounts can be updated by the respective Org Admin.

What are managed accounts? | Atlassian Support

Joseph Chung Yin · Accepted Answer

@Charles -

Welcome to the community.  Unless you use Atlassian Guard where you can use your own IDP for account management, otherwise user's email address/pwd is not controlled by the org admins.  They are maintain by the users on his/her accounts with Atlassian.

Take a look at this reference link on Atlassian Guard -

https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-guard/

Hope this also helps.

Best, Joseph Chung Yin