When our team updates a ticket in Jira the ticket is not being updated in Intercom to let the customer know things are updated.
Hey @ljs
Could you share a few more details on your setup? Are you using the Intercom for Jira app?
I am Tobias from ToolsPlus, creator of the Intercom for Jira. If you would like to discuss this privately, you can also reach out through one of our support channels: https://toolsplus.io/support/
Best regards,Tobias
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