Make attachment generated by API visible to customer

Dan Foster_xqq79j

We have a ticketing system where a user assembles a chart within our website and submits a ticket, our website then via the API converts that chart into an excel table and attaches the table to the ticket it creates via an internal comment.

We would like those attachments to be visible to customers within the portal, however they are not currently because the API is attaching via an internal comment.

We however don't want the API to attach via a "reply to customer" as we use customer notifications and don't want an email sent when the API attaches this excel chart.

Is there any way we can make these attachments visible to customers?  Either by keeping the comment as internal but making the attachment visible, or making the comment not internal but preventing a customer notification sending when this comment is made?

Jim Knepley - ReleaseTEAM

I would need to experiment to see if this would work, but you could try to append the table to an existing comment and turn off the notification of "Public comment edited" events.

There are some contradicting answers if you can change a comment from "internal" to "public" after it's been created, and I don't know if that would trigger a notification; I'll say maybe on that idea.