Error Message when Trying to Add External Email Address

Kamilia Binti Julaihi

Hi,

 

I’m trying to add our existing external email address to Jira Service Management as part of our migration from the old ticketing system. After following the steps under Project settings > Email requests, I encountered an error ( Couldn’t add email address Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "SOCKS: TTL expired") 

 

Can someone help me resolve this issue? We need to continue using the current email address during this transition.

 

Thank you. 

Nadhila Savira

Hi Kamilia,

As we've chatted yesterday about this issue, my colleague has been working with you through a support ticket as well. I hope you find your solution soon.