We are a small organization and are just now getting going with JSM. We really like the application but have a need for alerting our personnel when a customer logs an issue with the highest priority. When I look at the Automation section in the Project, there is a template of when an issue is created to send an e-mail. That flow looks like this:
Issue Created -> Response Type Equals -> Send email
What I am wanting to do is as follows:
Issue Created -> Response Type Equals -> Priority Equals -> Send alert/email
Has someone done anything like that you can share?
