App is not responding. Wait or cancel

Question

Hi support,

when a user tries to open a ticket on our cloud-based system, they receive the following error: The application is not responding. Please wait or cancel

This problem has affected all our users since last Monday.

Is there any problem on your cloud systems?

Shikha Verma_xy1o3z · Answer

@Giulio Giarola Check Atlassian's Status Page Globally and Contact Atlassian Support. Since this issue is widespread across all your locations, it’s essential to contact Atlassian Support immediately.

Giulio Giarola · Answer

our company is worldwide and in each country we have the same issue

Giulio Giarola · Answer

Hi Nikola, no, the system worked until monday, we had only upgrage to the premium version of Jira to have also the Asset managment tool last month