User picker custom field is showing users in my organization for only the project service team

henal bangdiwala

I have a user picker custom field in portal form which shows all the users in the organization synced to Atlassian. 

However, the user list is appearing only for the project service team and not the customers to select. 

The same list is appearing for all (agents + customers) in 'Raise this request on behalf of' field. 

I am not sure why the field behavior is different for agents and customers. 

Please suggest any field/permission changes which can fix this issue. 

 

Ingo Volkhausen

Hi @henal bangdiwala 

If you not already did, I think you might check the following described in this article. So have a look into organization as well.

Raise a request "on behalf of" indicates for me that an agent has authenticated in the portal and that is not your custom field.

Has this user picker field been added to the form and linked to the custom field as well or only to the screen of your "Service Team"?

Choose who can use user picker custom fields in the portal

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