Different customers can browse different documents

Question

Hi,

We want to use Jira Service Management with Confluence to allow different customers to see different documents.

We have tried adding customers to groups in Confluence. We set permissions for different documents, allowing different customers to see different documents.

However, because all customers are in the same Confluence instance, they can see each other. From the vendor's perspective, we don't want customers to know about each other.

So we'd like to ask if there's a way to achieve:

* Different customers can browse different documents
* Different customers not being able to find each other

Thank you!

KZ_fuitph · Answer

Hi @Kris Dewachter ,

Thanks for workaround, this article I didn't find it.

This workaround is very useful, I set the role of customer, and create groups for every company, then set the restriction for Confluence pages to control which groups can access them.

So it can archive that members in A group can read article of X  but A group can't read article of Y.

Thank you!

Best regards,

KZ

Kris Dewachter · Answer

Hi @KZ ,

There is currently no way to set customer restrictions to Confluence via the portal.

However, there is a workaround that is described here : https://confluence.atlassian.com/jirakb/restricting-knowledge-base-articles-to-a-group-of-customers-1224782654.html

Looking at your setup, I think you already found this article and have it setup accordingly.

Best regards,

Kris

KZ_fuitph · Answer

Hi @Kris Dewachter ,

We add customers in Confluence because JSM knowledge base articles can't set the restriction for each articles.

There is a goal that we want customer of A can read article of X but A can't read article of Y, and customer of B can't read article of X but B can read article of Y. Both can read article of Z.

Is it possible that JSM can achieve this purpose, but I just haven't found the solution yet?

Best regards,

KZ