create jira ticket with expected request type using API post call

Wendy Wei_2ylg4e

Hello,

I am able to create a jira issue using custom API post call, however, I cannot map request type field.  in our environment, the request type field is inside a custom field   as below:

"customfield_10010": { "requestType": { "id": "237", "_links": { "self": "https://appliedsystems.atlassian.net/rest/servicedeskapi/servicedesk/9/requesttype/237" }, "name": "Employee Termination Request", }, },

what is correct format on json payload I should use when post via API call? I keep getting 403 error:   "body": { "error": "Failed to parse Connect Session Auth Token" }, "message": "403 Forbidden", "description": "HTTP Request Error",

 

I can create a jira ticket, then using API put to update request type field as second step, but I cannot populate this field while creating issue in one step.

Any idea or suggestion is highly appreciated.

thank you

Wendy

Fernando Eugênio da Silva

@Wendy Wei , 

If you are using the Jira Service Management API to create this ticket, I recommend using this documentation to map the request type id.

The Jira Service Management Cloud REST API (atlassian.com)

In this case, the format is: "requestTypeId": "25",

-----

But if you are using the standard API to create an issue in Jira (The Jira Cloud platform REST API (atlassian.com)), you should use the following format for Request Type

"customfield_10010: "request-type-id"

 

Have you tried one of these?