Calculating Cycle Time: Control Charts vs Time In Status app

Question

Hi

I’m trying to calculate cycle time using control charts and the time in status app, parameters are identical (i.e. jql, query, non-working days dates etc  however I’m getting two different results, I’m not sure why.

Can any one please help / shed some light on this

Gizem Gökçe (OBSS) · Answer

Hello @Hafeez Ul-Rahman ,

Welcome to the community!

I am the product manager of Timepiece - Time in Status for Jira.

Regarding your case, please contact our support team about your case via our support portal or simply email us at appsupport@obss.tech. We will be happy to assist you.

Best Regards,

Gizem

Bill Sheboy · Answer

In that case, please check the documentation for the application, or contact their support team via the marketplace page for the app.

Hafeez Ul-Rahman · Answer

Yes I believe so, app I'm using is Timepiece formerly know as "Time In Status"