User logins

Barry Neilson

Hi All,

A point of confusion for me.

I have a Jira project for which I am the administrator.

I am trying to setup users (to test this functionality).

• Are users required to have Atlassian accounts? 
• Can I simply setup a user such that they can login from anywhere without the need for them to make an Atlassian account? If so, how is this done?

In my tests, I would seem that I can create a new user within the project, but this is not visible to the overall account - there is no error, the user is not added to the main account.  it simply appears to make the user for the project, and that user then receives an error.  This is so bad. Is this the expected result?

However, If I create and invite the user to the main account, and then create that user in the project, the user must accept their invitation twice.  oh....dear.... this can't be right.

Can anybody offer a point of clarification?  Am I doing something wrong here?

Cheers

Trudy P Claspill

Hello @Barry Neilson 

First, what is the project type that you are using? Get that information from the View All Projects page under the Projects menu.

If you are working with Software or Business projects then, yes, every user has to have any Atlassian Cloud account unless you want to enable Public/anonymous access to the project. And the account has to be granted access to your Jira product. Adding a user to a Role in the project does not do either of those things. 

You are not actually making the account in either case. When you invite the user Atlassian sends them an email. By responding to the prompt on the email the user is creating the account themselves. What you are doing is telling Atlassian Cloud that if an account is created with the specified email then you want that account to have access to your site and your product. Adding the user to projects only tells Atlassian what the account can access as long as it has access to your site and product.

At any time you could remove the accounts access to your product and/or your site. They would then be unable to access the project, even though the account still shows up in the project. You could the regrant the account site and product access, and the would again have access to the projects where they are granted a role.