Why would tickets get unassigned when transitioning to a specific state.

Question

Last week, user story, bug and task ticket types started to get unassigned when the ticket was changed to a specific state. The un-assignment only happens on 2 specific state changes. I checked the workflows, and they were not updated. I also checked the transitions to the states with the issue, and they do not have any transition post functions to un-assign the ticket. There are also no automations running on the tickets as far as I can tell. What else could be the issue?

Thanks!

Eric Dec · Answer

Hi Mohamed,

Thanks for the reply.

Ticket history shows that whoever changed the status on the ticket changed the assignee to unassigned.

On my test ticket, there were no automations run, but the issue still occurs.

Mohamed Benziane · Answer

check the history of the issue to see what cause the change.

make sure that there is no automation in your project or another plugin that change this field.