I want the approval field to change based on location

Question

I have a workflow set up to use approver field AF in a workflow for request type RT.

How can I set up an automation such that if a customer chooses Australia as the location when raising a ticket with request type RT, the approver field (user picker custom field)to be used by that ticket will be different from what has been set up in the workflow, say approver field AB will be used at the approval step instead of AF?

Christopher Yen · Answer

@kay  yes I believe approvers is used to individual approvers and there is a field called "Approver Groups" for groups

You might need to adjust your workflow to make it a group approval

Here's a video from Atlassian that goes over approvers and approver groups

hope this helps!

Kay_8f3uo0 · Answer

Thank you for your response but when I use this method, I can only select specific users as the approvers but I want the 'approvers' to be a group/custom field group.

Parsa Shiva · Answer

Hi @Kay,

I'd suggest looking into "Approval Path for Jira".
You can then set up conditions for the "Location" field with Jira expressions and then automate the process.

Best,
Parsa Shiva