Start and end date visibility on active sprint board missing

Question

I manage 2 scrum teams, one of the teams scrum board the active sprint start and end dates is always visible on the sprint board while for the other team it is not visible. How do one make the sprint start and end dates visible on a current sprint board in Jira. I have check the both boards configuration-card layout tab and nothings seems off. The board that displays the sprint start and end dates has only the “Label” filter on in the Active sprint tab, while the board that does not display the start and end dates has due date, story point and Labels filter on. So does one have to remove 2 filters and replace them with start and end dates option. Thanks

Bonnie Barron · Answer

Thanks @Bill Sheboy for the info, but our issue isn't resolved. I'll get with our Admin.

Bill Sheboy · Answer

Hi @Bonnie Barron

There was an active incident today where the Sprint field was not displaying correctly, and it has since been resolved:

https://jira-software.status.atlassian.com/incidents/twcldb43nbzd

Is the issue still happening for you?  If so, I recommend working with your Site Admin to submit a defect to Atlassian Support to take a look:

https://support.atlassian.com/contact/#/

Kind regards,
Bill

Bonnie Barron · Answer

Our sprint name isn't showing either on our active sprint page. It shows in the backlog but our board just shows 'Core board' instead of Core Sprint 18 ([from date] - [to date]. It's not clear to me why this is.