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Need help on defining the email content for automation

Sanjay Dangi

Hello All,

First of all, Apologies for the quality of picture

I have created an automation so as to get a notification whenever a new jira issue is added to a closed or cancelled epic.

The automation is working for me. However, I am looking for below four informations in the mail:

1. Impacted EPIC : closed/ cancelled epic that was added with new jira issue

2. Triggering Issue : issue that triggered this automation

3. Creator : whoever triggered this event

4. Moved/ cloned/ created : whether the triggering issue was moved from other epic/project or it was cloned from the existing epic or it was created new.

While I am able to take care of the first 3 points. Need help with #4, if at all any smart value that i can use for this?

Thanks,

Accepted answers

John Funk

Hi Sanjay,

I would create two separate rules - that should make number 4 very easy then. You can add it to the existing one, then copy the rule and adjust for the other trigger.

All comments

John Funk

Hi Sanjay,

I would create two separate rules - that should make number 4 very easy then. You can add it to the existing one, then copy the rule and adjust for the other trigger.

Sanjay Dangi

Hello John,

What do i need to do to create a separate rule for 4? If you can guide me please

Bill Sheboy

Hi @Sanjay Dangi

In addition to John's suggestions...

There are two errors in your current rule in the Send Email action's content: in the triggering issue line, the URL and summary are instead referring to the Epic as they are missing the {{triggerIssue}} prefix.

Consider changing that line to this:

Triggering Issue: {{triggerIssue.key}} {{triggerIssue.url}} and summary - {{triggerIssue.summary}}

Kind regards,
Bill

Sanjay Dangi

Thank you bill for the suggestions.

Could you also suggest as to how should I go for #4!!

Thanks again,

Sanjay

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