How can I convert a string to an Atlassian user account? Select List to an Atlassian user account?

Tyler Giles

We have about 70 users in Atlassian, but I am working on a project that can only be "approved" by 2 people. John Doe and Jane Doe.

It appears that JSM has no functionality to have a custom field only able to select from a few individuals or group at all, which I think is highly strange and would be useful for many projects. I can only use fields that let users pick from all ~70 users, or I can create a drop down or radio buttons, but this only sends the user as a string. I want to take the string "John Doe" and then assign the ticket to Atlassian User: John Doe.

Simple example: customfield_1 = Select List > "Jane Doe" selected
Automation: Assign Ticket to customfield_1 (Jane Doe)

I do not want to use a "user picker" field, and then giving end users ~68 other options that they would only accidentally pick.

Mikael Sandberg

If you are using a single user picker custom field you can limit it so you can only select users that belongs to a specific group. You could then use that as the field as the approver.

All you would have to do is create a new group that only have the two approvers in it.