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Automation for Changing the Request Type

Lucca Fernandes

Good morning community,

I have a challenge to make an automation in JIRA so that whenever a type of the item is changed, also change the Request Type, so that the customer can view it on the Portal.

I did it as follows:

1. Whenever the item type is changed, it triggers the automation

2. I make a condition to validate the type of item

3. Based on the type of item I use the action of Edit the request type by defining the corresponding request.

Captura de Tela 2024-08-14 às 11.19.19.png

However, it is generating an error:

Captura de Tela 2024-08-14 às 11.14.07.png

Accepted answers

All comments

Samuel Gatica _ServiceRocket_

Hi @Lucca Fernandes

1. Please ensure that the "Request type" field is included in the edit screen for that specific issue type.

2. Kindly note that you will only be able to modify the request if it falls under the same issue type.

Hope this helps

Best regards

Sam

Lucca Fernandes

Hello @Samuel Gatica _ServiceRocket_ , thank you for your feedback.

Yes, I've already checked the screen issue:

Captura de Tela 2024-08-14 às 11.53.02.png

Regarding the type of item, I have a type of request for each type of item, in this case what I am changing also has another type of request associated

Seon Shakespeare

Hi Lucca,

Here's a few things to check:

Is the "Request type" field on the Edit screen for the new issue type?
Is the request type valid for that new issue type?
Is your automation running for the correct projects and issue types?

Hope this helps!

Lucca Fernandes

Hello @Seon Shakespeare , as you can see in my previous answer, all these points have been verified.

Adolfo Casari

@Lucca FernandesThe project SDC is an actual JSM project? Your trigger is a field change but maybe the issue that triggered it is not from a JSM project, so it can not find customfield_10010 (Request Type)

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