How can I retrieve attached emails again from a jira ticket?

Question

Hi, does anybody know how I can retrieve attached emails, which came in to the ticket via Jira Cloud for outlook, back into outlook? the emails are not available anymore in outlook, but I can only open or delete them in the jira ticket, not download them as a message again.

Natalia Torreira_8y4eyx · Answer

Hi,

I also wonder about this and need this feature.

In the same way it's possible to download an attachment in a Jira ticket, it should be possible to download an attached email in the Attached Emails section, which is also basically an attachment. It looks like Jira is not having this functionality at the moment.

Someone else in the community also requested assistance around this a while ago: https://community.atlassian.com/t5/Jira-questions/How-to-download-email-attachments/qaq-p/1786773

Thanks

Florian Bonniec · Answer

Hi @sophia_schmid

If you are using POP3 mail server the message is deleted once processed by JIRA.

Email process for POP, IMAP, cloud, and other email types | Jira Service Management Cloud | Atlassian Support

Is the email attached and you cannot open it or is it not attached to the created ticket at all ?

Regards