Hoping for help with this situation.
We use company-managed projects and have multiple projects, some that use the same workflow.
Problem: For some users (not all) issues automatically have the resolution set to "Done" when these users create a new issue/ticket. I need for this to stop happening, because it's inaccurate and I cannot track data.
When I (and most other team members) enter a new issue/ticket the resolution is left open until it's manually set to done when the work/status is set to "Done".
Why would this be happening?
