Email operators

Gabe Cz

Hi

We are moving from spiceworks to jira, and were wondering if there is a spiceworks-like set of operators or is it to set up in any way?

email operators in spiceworks start with # for example to close a ticket without having to open the web interface one just replies to the ticket and says #close to assign a ticket email #assign (email address) to cc someone or more we use #cc etc etc.

thanks for any suggestions.

(if no such thing in jira, then there's no such thing. no problem.)

 

Andrea Rákosfalvy _META-INF_

Hi Gabe,

I'm Andrea, from the META-INF support team. I would recommend taking a look at our Email This Issue application.

With the email this issue mail handler you can set up several conditions, and actions under them.

For example, a condition can be to check if the mail body contains "close" (it actually uses regular expressions so it can be a lot more varied), and if so, then perform a transition with a given ID, or with the name that matches a group in the regular expression.

For assigning a ticket, you can perform Set Field actions - this can set the Assignee to any user, but it can also complete system and custom fields based on email content (headers like to/cc, subject, body), or it can be a default value as well.

Conditions can be cumulative too and of course you can also set conditions for the email sender and for example only close the issue if the sender has access to it.

If you get stuck, you can always reach out to support.

Andrea - META-INF support team