How to setup Atlassian Assist in a non-general teams channel?

Question

Following documentation :

Connect Jira Service Management to Slack and Microsoft teams (atlassian.com)

I cannot get the Assist bot to setup in a different channel in a Team other than the default General channel.

Every time I add the addon to a team and select the channel I want, the assist chat comes up asking "Hi! How would you like to set up team > General ?"

Not interested in third party addons, I just want feedback on the assist feature/addon

Nick Dring · Answer

I got a reply from Atlassian about this...

This is a current limitation of the JSM Chat/Assist integration with Microsoft Teams. As per the feature request below it is mandatory for the triage channel to be the General channel when integrating JSM Chat/Assist with Microsoft Teams. This means that, as of now, it is not possible to set different channels as triage channels directly through the integration settings -

* JSDCLOUD-12328-Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat

Ryan Gallagher_09vatp · Answer

We're also experiencing this, where it will only set up Assist in the General channel in Teams instead of a specific channel of our choosing.

Nick Dring · Answer

I'm having the same issue.