The email notifications work as designed based on rule however my HD team does not look at the dept email queue. We use a dedicates TEAMS chat within the company as an approved channel for communication and is monitored (eyes on glass)
Hi @Paul Hart Please follow this documentation
https://support.atlassian.com/automation/kb/integrate-an-automation-rule-with-microsoft-teams/
You could send alerts to Teams channel from Automation for Jira using a Webhook URL.
Hope this helps.
Helpful, I am new to Atlassian/JSM so at least I now have a better idea on what's involved and what to ask
Glad it helped! Do you have any further questions on this @Paul Hart
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