Notify an specific mail when an issue is approved

Question

In our company, we need to notify the Audit department whenever a ticket is approved.

How can this option be configured?

Aaron Pavez _ServiceRocket_ · Answer

Hi!

That will depend. But yes you can, You need to add a Then: Send email or And: Send email.

Create or set that on any part of the automation to send an email.

Regards

Aaron

Ariane Giraud · Answer

HI @Aaron Pavez _ServiceRocket_

We have a Jira Service Desk Project with two automation running. One auto-assigns a responsible person for the issue, and once it is ready, a second automation is activated for an approval circuit.
Can a third automation be added, or must it be embedded inside the approval circuit?

Aaron Pavez _ServiceRocket_ · Answer

Hi @Ariane Giraud

You can that with automation.

What Jira are you using? Software? service desk? HR? work management?

A ticket approved means there is a STATUS called approved?

Regards

Aaron