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unable to bulk update sub-task for task using csv import

akshaybhange

I am trying to update the sub-tasks created for the task using csv file via admin panel.

I've tried multiple variations with issue key, issue id, parent.

I get following error :

"while updating issues have been skipped because they already exist in destination projects."

In Jira settings --> System --> Import and Export --> External System Import

my CSV headers are:

Issue key, Summary, Issue Type, Parent, Issue id, & some custom fields

Accepted answers

Bill Sheboy

Hi @akshaybhange -- Welcome to the Atlassian Community!

What type of project is this: company-managed or team-managed? You may find that information in the project list or at the bottom-left of the page expanding area when viewing the project.

There is a known defect for team-managed projects where sub-tasks cannot be updated using a CSV import. You may watch / vote for this defect to see progress: https://jira.atlassian.com/browse/JRACLOUD-81917

Kind regards,
Bill

All comments

John Funk

Hi @akshaybhange - Welcome to the Atlassian Community!

Can you share the header row of your spreadsheet CSV?

akshaybhange

my CSV headers are:

Issue key, Summary, Issue Type, Parent, Issue id, & some custom fields

John Funk

Very good - thank you. Now, what are you trying to update for the Sub-task?

akshaybhange

I'm trying to update some of the custom fields I have created for sub-tasks.

Bill Sheboy

Hi @akshaybhange -- Welcome to the Atlassian Community!

What type of project is this: company-managed or team-managed? You may find that information in the project list or at the bottom-left of the page expanding area when viewing the project.

Kind regards,
Bill

akshaybhange

Hi @Bill Sheboy ,

I checked the project, I don't see "team managed" text on the left sidebar, I guess my project is company managed.

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/

akshaybhange

Thanks, I noticed It is a team managed project.

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