Automation vs Customer Notificatios

unknown

I am trying to get the issue URL to be displayed in a Automation 'Send email' in the content field.

When doing the same thing in the Customer Notification settings, I use the syntax, "[Displaytext|httpaddress].

But when doing the same in the Automation, this doesn't work.  I've tried this: [View request|{{issue.url}}], but it is displayed as plain text when the reporter receives the email.

 

Joseph Chung Yin

@[deleted]-

The Wiki render syntax will not work.  You will have to use the HTML syntax in your Send Email action's email content 

<a href="{{issue.Url}}">{{issue.summary}}</a>

or 

<a href="{{issue.toUrl}}">{{issue.key}}</a>

I would use the issue.key instead of issue.summary for the clickable portion, and use issue.summary in your email content in my opinion.

Here are the reference extraction from Atlassian on issue smart values for URL 

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

• {{issue.url}} - Returns the URL of the issue.

• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Hope this helps.

Best, Joseph