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Get new ticket number after issue created via automation

Drishti Maharaj

Hi,

We have a project that when an issue transitions to a particular status, an automation will run to create a new issue in a seperate project copying the details over from the original issue and adding some extra information.

Is there a way through to link the issues in the automation or somehow send an email with the new issue number to a certain individual?

Thanks.

Accepted answers

Hi Drishti,

Sure, at the end of your automation rule that creates the Issue, add an action for Send Email and include {{issue.key}} to see the new issue key. And in the body of the email, you can use <a href="{{issue.toUrl}}">{{issue.summary}}</a> to add a clickable link.

If you will share the rule here, we can take a look to make sure you have it correct.

All comments

Hi Drishti,

Sure, at the end of your automation rule that creates the Issue, add an action for Send Email and include {{issue.key}} to see the new issue key. And in the body of the email, you can use <a href="{{issue.toUrl}}">{{issue.summary}}</a> to add a clickable link.

If you will share the rule here, we can take a look to make sure you have it correct.

Hi Drishti,

You can also link the tickets in the automation.

When you create the new issue you can set the Linked Issues field, like this:

Screenshot 2024-08-08 105803.png

then in the area below where you set the field you can do this:

Screenshot 2024-08-08 105901.png

Hope that helps

Mark

Drishti Maharaj

Hi @John Funk - it seems that it is bringing the original issue key and not the issue key of the new issue that was created in a different project.

I am trying to include the issue key of the new issue that was created and not sure if that would be possible.

Screenshot 2024-08-12 072803.png

In that case try {{createdIssue}}

Drishti Maharaj

@John Funk - that has worked like a charm! Thank you so much!

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