Anyone have any success integrating BugHerd and Jira Software?

Question

I am having trouble integrating Jira and BugHerd. I'd like tasks that my team creates in BugHerd to show up in Jira. We've turned on the integration in BugHerd. BugHerd has sufficient access to browse projects and issues on the Jira side, but seems not to be able to create issues in my Jira project. I am an admin in both Jira and BugHerd but can't see which settings I need to update or if there are specific system users I need to provide access to. BugHerd documentation is . . . let's say slim. Anyone been successful with this?

Dev Team_nn1yjt · Answer

Hi Peter

I'm sorry to hear you are experiencing issues with the BugHerd and Jira integration. We have sent you an email so we can help you troubleshoot.

Also, for anyone experiencing issues in the future, drop us a line at support@bugherd.com and we will assist as best we can! :)

Kind regards,

BugHerd Support

Tinker Fadoua · Answer

Wishing you best of luck! I never used that plugin.

Peter McGrath · Answer

Yep, that's what I'm using. I have the connector up and apparently running. The connector is able to browse projects in my Jira, but it can't seem to create issues in it.

Thanks for looking into this . . . it sounds like you haven't set up the connector successfully yourself. I will continue to plug away. Thanks.