Is it possible to create a personalized notification when a new ticket is created according to a specific field, in this case based on "Client Name". For example, I would like to be notified when my specific client creates/files a ticket.
Hi @Mia Torres
Yes, create an automation rule based on issue creation, check if the field has the required value and then send yourself an email.
It looks like you're new here. Sign in or register to get started.
