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Application links is not working

Dhakshinamurthy

Created a Application links which works fine in the first time, but when i tried to delete and create the same link, it says "consumer key must be unique", it is not allowing to create the application link. if I click "cancel" an application link is generated which is not working. Is this the intended behaviour. how the deleted link is restored again which doesn't work.

Accepted answers

Mahtab

Hi team,

This is Atlassian Support. We figured out that this issue occurs when an Application Link is deleted, without first deleting the consumer key.

Thus, the intended flow to prevent this from occurring again is;
1. Edit the Application Link you wish to delete the Consumer Key
2. Delete the Consumer key in the "Incoming Authentication" section
3. Then delete the Application Link"

If you want to use the same Consumer Key for the new applink, you will need to reach Atlassian support and we can remove the Consumer Key from the DB.

Regards,

Mahtab

All comments

Mohanraj Thangamuthu

Hello, Good day. Is this Jira server setup or Jira cloud environment ?. Could you also attach the screenshot of the error that you are noticing ?

Dhakshinamurthy

It is a Jira cloud setup, This happens when we delete the existing application link and when adding a new one, if we click cancel button then it will show a link again in the list

Screenshot 2024-08-08 at 2.50.02 PM.png

Dhakshinamurthy

@Mohanraj Thangamuthu , I am attaching the screenrecording link, kindly check it and let me know asap.

https://www.dropbox.com/scl/fi/d5j3p2lfbivl4i2jhergl/Screen-Recording-08-08-2024-at-15.07.webm?rlkey=ynurjlcrgyheqj4p8d5ua0ldw&st=vp7slreu&dl=0

Mohanraj Thangamuthu

If you are still facing issues, we might need to check on the DB level for previous entries. Please create a support ticket at https://support.atlassian.com/contact/

Junior Cupe

Hi, I deleted an Application Link in Jira Cloud and now I'm trying to create a new one, but I'm encountering the same issue.

Mahtab

Hi team,

This is Atlassian Support. We figured out that this issue occurs when an Application Link is deleted, without first deleting the consumer key.

If you want to use the same Consumer Key for the new applink, you will need to reach Atlassian support and we can remove the Consumer Key from the DB.

Regards,

Mahtab

Chandrasekar_haskqz

Hi Jira Team, I'm unable to create an Application link in JIRA. Kindly assist me on this.

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