Automation to mark ticket as done after satisfaction is provided

Question

I am having an issue with Jira automation that whenever someone provides satisfaction feedback on a ticket, the ticket changes status back to InProgress.  I added an automation rule that should close after satisfaction changes, but it fails with the following error code:

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status): QHD-981 (Done - 10001)

What am I doing wrong that is causing this rule to fail?

Scott Schellhardt_kfhy1i · Answer

I would go to the ticket in question and check the automations running in it,

Then I would go to the Workflow and check the transitions to verify there is a post function running from the transition to set the resolution.

Richard Granger · Answer

So do I need to change the status with a number?

Scott Schellhardt_kfhy1i · Answer

HI Richard,

Welcome to the Atlassian Community ! I think what is going on here is the automation is looking for the specific status id Typically when smart values are referenced, it needs to use ID vs name. Can you send a screenshot of the "Then"/Action configuration ? It also could be something in the workflow that is preventing this. I hope this helps !