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Issue getting site Admin info

Temitayo Ajayi

Hello,

We are currently having toubles with accessing the site admin as we don't know the email used in opening the atlassian account.

When we try to escalate, you tell us to report to the site admin.

We don't mind to get the mail address that was used to open the atlassian account, so that we can take further instructions from there

Accepted answers

Andy Heinzer

Hi @Temitayo Ajayi

I took a look at your site and I can see your site-admin has the same email domain as your account does here in Community. While I can't disclose the full name of that person here in Community, the name fits the pattern of Ma**** Yu***

If this is insufficient to determine who the user is, I'd recommend going to https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account

This form should still allow even free end users to create a ticket with our Customer Advocate team that should be better able to disclose more information here to you. So far I have not found any existing support cases created under your account yet.

All comments

John Funk

Hi Temitayo - Welcome to the Atlassian Community!

We'll see if we can get you some help here.

Jack Brickey

Hi @Temitayo Ajayi , did your org admin leave the company? If so you can reach out to Atlassian support for assistance - https://support.atlassian.com/contact/

if you can access the user management section (click on the cog/sprocket in upper right and see if User management is there for you) then you can search for users that have admin role.

Temitayo Ajayi

Hello @Jack Brickey

Yes. I've tried reaching out to support for assistance but to no avail. They keep referring me to the community for support

Temitayo Ajayi

Even with Jira admin rights, i'm still stuck but I can't still access the teams list to know the email that was associated.

Jack Brickey

Ah, you are on free instance. John has flagged the post so hopefully someone can provide assistance.

Andy Heinzer

Hi @Temitayo Ajayi

Temitayo Ajayi

Yes, I was on a call today with Mariam and she is the Jira admin, she is also blocked as she also doesn't have access to the Atlassian admin.

She is to hand over administrative rights to me but she is also told to contact Atlassian admin to do this, which is where the bottleneck likes.

Temitayo Ajayi

Thank you @Andy Heinzer

I was able to get help from the support team.

Many thanks to @Jack Brickey @John Funk

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