Jira auto response

Pillai_ Aarthi

Is it possible to have following auto response based on the time of jira ticket creation

Types of auto-response

1. Regular days: (from 8:30am to 5pm est)

  Just confirming that we got your request. We're on it

2. After-office hours, weekends, and holidays: 

• After Office hours - from 5p to 8:30am est?

• Weekends - from Friday  5p to Monday 8:30amest?

• Holidays - 

Thank you for opening a Jira ticket.

3. OOO - response:

Thank you for opening a Jira ticket.

Jack Brickey

You might consider one of the following options:

• turn off the issue created notification in Customer notifications and use Automation to send email to the customer. Trigger - issue created, conditions- as required to meet your use case, If/Else condition to check the time issue is created, action to send email in each if/else.
• acquire a third party email handler that is more feature rich.