How do i activate other export options in help center?

Question

Hi,

I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around.

A customer is asking for a functionality to export their tickets in an Excel sheet for their internal reporting. However, If I look at "Customize your Help center" options, they're pretty limited.

Anyone experience with this? Would be much appreciated!

Berik

Berik Irgebayev · Answer

Thanks @Jack Brickey  for finding that link, I just voted there and added a comment.

Jack Brickey · Answer

Understood. You could also consider using Google sheets and the extension that allows you to schedule a JQL query and then set up a script to automatically send it to your customers. And then there is the add-on application consideration. oh and don't forget the APIs if you're so inclined you could script from something using that.

Berik Irgebayev · Answer

I also thought of that, but due to shortage of hands or how busy it gets, this is not preferable, as it adds yet another task to an already full schedule.