Zephyr test cases are not displaying

Question

I  have been using Zephyr Squad inside JIRA.  It has been working properly until this morning when the test cases are not displaying.  I can't get access to the test cases.  Please help

Bowie Tio · Answer

Thank you.  I am not the administrator of the JIRA software in my company.  I saw the announcement for Zephyr Squad Cloud's scheduled maintenance, but it does not state when the maintenance will be completed.

Thanks

Lisa Forstberg_o85gu4 · Answer

HI @Bowie Tio ,

I would first check that there isn't anything wrong with the addon license, then  check the Zephyr Squad status page: https://status.zephyr4jiracloud.com/

Do you see the addon at all ? can you navigate in any of its features?  Can you create a new test case but not just see the old ones?

Zephyr Squad allows the Jira admin to control what user is having access to the functionality so that could be a potential change that has been made.

best regards

Lisa