Automation that changes the parent due date and all related subtask due dates

Question

https://community.atlassian.com/t5/Jira-questions/Re-Change-the-due-date-of-all-tasks-and-subtasks-of-the/qaq-p/2381644/comment-id/634687#M634687

Hi there,  this automation does what I want it to do, however the subtask is getting the old due date from the parent.  Here is my scenario:

The user is updating a field (Network Type) in the parent to one of 3 values (Simple, Standard, Complex).  The automation will kick in and change the due date on the parent as follows:

Simple = {{issue.created.plusBusinessDays(20)}}

Standard = {{issue.created.plusBusinessDays(20)}}

Complex = {{issue.created.plusBusinessDays(60)}}

This part of the automation works great

When the automation branches to the subtasks I set the subtask due date to {{triggerIssue.duedate}}

Unfortunately, the subtask due date is set to the original parent due date, not the updated date.

How can I fix this?  Thanks in advance.

Bill Sheboy · Answer

Please show your entire in one image for context.  For longer rules, you may capture the image with an app or browser addon to scroll the page.

Please also show an image of the audit log details for the rule execution.  That will show which rule steps happened, and allow comparison to what you expected.

Samuel Gatica _ServiceRocket_ · Answer

Hi @glen_adams_bellmts_ca

You will need to create a new automation that triggers whenever the due date is updated, as the current automation is caching the due date and there is no method in DC to reflect the data accurately.

The process in the Cloud is straightforward, as it allows for the utilization of the Re-Fetch component.

Hope this helps

Sam

glen_adams_bellmts_ca · Answer

Thanks Sam, I think this is cloud only.  my JIRA is internally hosted.