I created a rule 14 days ago. simply to transition the ticket status to waiting for customer or support based on most recent commenter. This was working flawlessly for about 10 days.
The last few days, I noticed it is not transitioning. neither "if" nor the "else if" condition is working.
For reference, no agents have been added, no other rules have been implemented, no agent permissions have been changed, etc. I have simply been going about my work. I do see the warning message on the right of the screen, however that was there during creation of this rule.
Any help is appreciated.
