Can we disallow email responses?

Question

Is it possible to disallow email responses to 'email request' issue types?

It looks as though, on an email request type, if someone replies to the email, it generates a subsequent, duplicate request to the original, but including the new email content. We would prefer to restrict the users from being able to reply to these email notifications in order to prevent these duplicate entries.

Is this possible and if so, could anyone direct me to where I can configure this within the project build?

Thank you.

Tim Bonney · Answer

Thanks again for the assistance Rebekka!

For anyone who may be watching this thread, we ended up leaving the email channel active, but disabling emails on each individual project by removing the email addresses there.

(Project > Project Settings > Email requests > (remove email address)

Rebekka Heilmann (viadee) · Answer

You can switch off the Email channel. I'd think that would prevent issues being created and also comments being added.

Tim Bonney · Answer

So, are you saying is that there is no way for us to prevent (JSM) customers from being able to send an email to generate new Issues, or reply to a customer notification emails sent from their existing Issues?

The reason I am asking is because we have one customer who is doing this and the issue is very cluttered and unprofessional looking because every time they reply within the email thread, it is either adding all of the images and taglines, etc. from their email signature to the case along with the content of their reply/comment, or it appears, even creating an entirely new case altogether.

I saw where you indicated for Jira Software Projects, where we could specify how the inbound emails are handled, but if I understand correctly, it's not actually possible to achieve that level of control over inbound emails in a JSM project, is that correct?