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Jira Service Management and Jira lisencing

Allen Chen_x2mk3d

Hello,

Some users in our organization have a separate Jira license other than JSM. These users are JSM agents.

Screenshot 2024-08-01 152240.jpg

For users with a Jira Service Management license,

1. Do you still need a separate Jira license?

2. Which functions or access will be removed if you remove the Jira license, keeping the JSM license?

3. Is having a separate Jira license (already have JSM) require additional payment?

Thanks!

Accepted answers

Mikael Sandberg

The question you should ask is, do your JSM agents need access to Jira projects? If the answer is no, then they do not need a Jira license. If they only need agent access in JSM then that is the only license they need.

For your second question, if you remove Jira license from a user with a JSM license they will no longer have access to Jira projects, just JSM projects as I explained above.

Yes, Jira licenses and JSM licenses have their own pricing and you would have to pay for both.

Yong Yang

Hi @Allen Chen

只要某 jira 用户有 JSW 或 JSM 产品之一 License，应该就可以查看另外一个产品的 Issues，但是无法使用 Product Features。例如：JSM Agent 只能看到 JSW project issues，但是没法使用 Backlog、Active Sprint、Timeline 等 JSW 特有的 features。

Thanks,

YY哥

All comments

Mikael Sandberg

For your second question, if you remove Jira license from a user with a JSM license they will no longer have access to Jira projects, just JSM projects as I explained above.

Yes, Jira licenses and JSM licenses have their own pricing and you would have to pay for both.

Allen Chen_x2mk3d

Hi Mikael,

Understood, thank you for your prompt response.

Allen Chen_x2mk3d

Hi Mikael,

@Mikael Sandberg

Which types of projects are considered as Jira projects?

I am the user access admin for JSM on another Jira site, no Jira license. However I can still create work management projects or software management projects. I am confused. Screenshot 2024-08-01 164041.png Screenshot 2024-08-01 164108.png

Thank you.

Mikael Sandberg

Any of the project templates listed when you click on Service management are JSM projects and would require a JSM license. Customers do not require a license in order to access the help portal and submit requests.

All the ones listed under Software development and Work management at Jira projects and requires a Jira license. And the templates listed under Product discovery require a Jira Product Discovery license or a Jira license depending on what permissions the user should have in the project.

Yong Yang

Hi @Allen Chen

Thanks,

YY哥

Allen Chen_x2mk3d

好的，谢谢YY哥

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