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How do I turn off these "Confluence content" ADS on our epics?!

Casey Gould

I've noticed an uptick in in-Jira requests for Confluence lately, and I couldn't figure out why we were getting them all of a sudden.

Finally an engineering manager sends me this screenshot (some information removed) of an epic with "Confluence content" and what looks like a Project plan:

Confluence Content.png

You'll note that there's a section at the bottom that says "Confluence Content" and seems to indicate that there's a Project plan attached. This user was the latest to "request" confluence for the org, so that explains the "Request sent."

Clicking into it makes it pretty clear that it's an ad:

why am I seeing this.png

Of course, I'm not getting this when I click into the epics.

This ad is misleading my team into thinking they're missing access to a project plan that does not exist.

How do I turn this off so it stops wasting our time?

Accepted answers

Hans Polder_7ci2ta

@Casey Gould ,

I don't know for sure, but you could try:

Go to Jira System Settings
in the 'General configuration' page that automatically opens, go to the absolute bottom of the page
There, you'll see a link 'Turn off product recommendations'. Click it and follow the process.

Hopefully this works for you! Let me know the results please

All comments

Hans Polder_7ci2ta

@Casey Gould ,

I don't know for sure, but you could try:

Go to Jira System Settings
in the 'General configuration' page that automatically opens, go to the absolute bottom of the page
There, you'll see a link 'Turn off product recommendations'. Click it and follow the process.

Hopefully this works for you! Let me know the results please

Casey Gould

Hi Hans - Thanks for the suggestion. I've gone through it. Unfortunately, since it's not a reproducible experience, I won't know unless someone spots it again.

Chloe_ent5b4

Hi Casey, turning off product recommendations will turn off all product recommendations (including this one, so you shouldn't see it again). For many product recommendations, you can also find a 'Not interested' option that will allow you to turn off only a specific rec, like so: Screenshot 2024-09-17 at 7.47.28 AM.png

Casey Gould

Hi @Chloe - Please take note that wasting developers' time with deceptive and unlabelled advertisements within the tool is inappropriate and counterproductive. It's one thing to show it to me as an admin and another thing entirely to cause unnecessary confusion for all my users.

Let's be clear here - the point of the ad was to make the developers think that product docs were being kept from them (so that they would spam admin with requests to use Confluence). That's the kind of thing that does damage to healthy collaboration and a positive work environment.

I'm more than "not interested" in that, I'm not okay with it -- and you shouldn't be either.

Alexander Pappert

we switched it off but still got the spam ;(

Casey Gould

Please also see this ticket from 2022, which continues to get traction even now in 2025: JRACLOUD-79285: "Turning the Product recommendations OFF has no effect"

The ads have only become more prolific with the UX update.

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