How do I separate the customers access for different projects when issues are created via email

Question

We have different projects within our JSM,

We have the current set-up as below

* 4 projects that deal with specific partner escalations (to be restricted to specific email domains)
* 1 project that is open to all email domains

But when I change the domains which are allowed to create a ticket by sending in an email for the 5th Project (open to all Domains) in the "Customer access" in Project Settings (Project Settings > Customer Permissions > Customer Access Settings), these email domains got applied to all projects.

Is there any way I can restrict the email domains to a specific project which will not be carried over to the other projects?

Anusha A · Answer

Hi Arbaz,

Welcome to Atlassian Community and thanks for your question.

By default, Jira Service Management applies customer access settings globally across all projects. As indicated by Adolfo, here is the correct page that addresses these settings -

* https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-help-center-access/#Serving-external-customers-from-specific-email-domains

Portal-only accounts will only be created for customers whose email domains match your list of allowed domains. Customers using an email domain that isn’t on this list won’t be able to sign up via your help center, and customer emails sent from such domains will be ignored.

Regards,

Anusha A

Adolfo Casari · Answer

@Arbaz SoudagarI guess that setting is global for JSM Help Center, not at the project level:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-help-center-access/#Serving-external-customers-from-specific-email-domains